The Ultimate Mattress Store FAQ: Everything You Need to Know Before You Buy

The Ultimate Mattress Store FAQ: Everything You Need to Know Before You Buy

Table of Contents

  1. Introduction
  2. What to Consider When Choosing a Mattress?
  3. Understanding Different Mattress Types
  4. Mattress Size Guide
  5. Tips for Mattress Maintenance and Care
  6. The Importance of Trying Out a Mattress Before Purchase
  7. Mattress Store Return and Exchange Policies
  8. How to Find the Best Deals on Mattresses
  9. Mattress Store Financing Options
  10. Mattress Store Delivery and Setup Process
  11. FAQs
  12. Conclusion


If you’re in the market for a new mattress, you likely have a lot of questions about mattress stores, types of mattresses available, and how to find the best deal. This comprehensive FAQ guide aims to address the most common inquiries people have when shopping at a mattress store. From understanding different mattress types to exploring financing options and delivery processes, we’ve got you covered. Let’s dive in!

What to Consider When Choosing a Mattress?

When shopping for a new mattress, it’s crucial to consider various factors to ensure you find the perfect one for your needs. One of the primary considerations is your sleeping position. Side sleepers may prefer a softer mattress that conforms to their body’s curves, while back and stomach sleepers might benefit from a firmer mattress that provides adequate support.

Another critical factor is the type of mattress. Mattress stores offer different types, such as memory foam, innerspring, latex, hybrid, and adjustable air mattresses. Each type has its unique features, benefits, and drawbacks, so take the time to research and test them to see which one suits you best.

The firmness level is also vital to consider. Mattresses come in a range of firmness levels, from plush to extra firm. Your body weight and comfort preferences play a role in determining the ideal firmness for you.

Setting a budget is essential before heading to the mattress store. Mattresses can vary significantly in price, so knowing your budget can help you narrow down your options and find the best value within your price range.

Finally, consider factors like motion isolation if you share the bed with a partner, as well as temperature regulation, especially if you tend to sleep hot.

Understanding Different Mattress Types

Mattress stores typically offer a wide selection of mattress types, each catering to different sleep preferences and needs. Understanding the differences between these types can help you make an informed decision.

Memory foam mattresses have gained popularity for their ability to contour to the sleeper’s body, providing excellent pressure relief and support. They are particularly suitable for individuals with chronic pain or those who prefer a more cradling feel.

Innerspring mattresses are the traditional choice, featuring a coil support system. They offer a bouncy feel and good breathability, making them suitable for hot sleepers and those who prefer a more classic sleep surface.

Latex mattresses are made from either natural or synthetic latex, known for their responsiveness and durability. They offer a balanced mix of support and comfort, making them a popular choice for various sleepers.

Hybrid mattresses combine the benefits of memory foam or latex with the support of innerspring coils. These mattresses aim to offer the best of both worlds, providing contouring comfort and responsive support.

Adjustable air mattresses allow users to adjust the firmness level by adding or releasing air from chambers within the mattress. This type of mattress is ideal for those with specific firmness preferences or those who want the flexibility to change the feel over time.

Mattress Size Guide

Choosing the right mattress size is essential for a comfortable sleep experience and proper fit in your bedroom. Mattress stores offer a range of standard mattress sizes to accommodate various needs.

The twin-size mattress measures 38 inches in width and 75 inches in length. It is suitable for children, teenagers, and single adults who want a space-saving option.

The twin XL mattress is the same width as a twin but offers additional length, measuring 38 inches by 80 inches. It is ideal for taller individuals who need more legroom.

Full or double-size mattresses measure 54 inches in width and 75 inches in length. They provide more width than a twin, making them suitable for solo adult sleepers or couples who like to cozy up.

The queen-size mattress is one of the most popular choices, measuring 60 inches in width and 80 inches in length. It offers ample space for couples while fitting comfortably in most bedrooms.

King-size mattresses are the largest standard size, measuring 76 inches in width and 80 inches in length. They provide plenty of space for couples who want extra room to spread out.

For taller individuals or those who prefer additional length, the California king-size mattress might be the best option. It measures 72 inches in width and 84 inches in length, making it suitable for taller individuals or couples.

Tips for Mattress Maintenance and Care

Proper maintenance and care are essential to extend the lifespan of your mattress and ensure a clean and hygienic sleep surface. Here are some useful tips to follow:

Using a mattress protector is a smart investment as it can shield your mattress from spills, stains, and dust mites. Look for a waterproof and hypoallergenic protector to keep your mattress in top condition.

Rotate your mattress regularly to distribute wear evenly. Most mattresses benefit from rotating once every three to six months. This practice can prevent sagging and prolong the mattress’s lifespan.

Keeping your mattress clean is crucial for a healthy sleep environment. Vacuum your mattress regularly to remove dust, dirt, and allergens. If you encounter any stains, spot-clean them promptly with a mixture of mild detergent and cold water.

Avoid jumping on the bed as it can damage the mattress’s structure, especially in the case of memory foam or latex mattresses. Additionally, avoid sitting on the edges of the mattress for extended periods, as it can lead to sagging.

When moving or transporting your mattress, avoid bending it excessively, especially if it is not designed to be folded. Bending can damage the internal components and compromise the mattress’s performance.

The Importance of Trying Out a Mattress Before Purchase

While online shopping offers convenience, trying out a mattress in-store before making a purchase is crucial for finding the perfect fit. When you visit a mattress store, you get the opportunity to test different mattresses and make an informed decision. Here are the reasons why trying out a mattress is essential:

Personal Comfort: Everyone’s comfort preferences are unique, and what may work for one person may not work for another. By physically testing the mattress, you can gauge if it suits your body and sleep style.

Body Support: The level of support a mattress provides is vital for spinal alignment and overall sleep quality. Trying out a mattress allows you to assess how well it supports your body’s curves and maintains proper alignment.

Motion Isolation: If you share a bed with a partner, you’ll want a mattress that isolates motion well. Testing the mattress with your partner can help you determine if it minimizes disturbances from movement.

Temperature Regulation: Some mattresses tend to sleep cooler than others due to their materials and construction. Trying out mattresses in-store lets you experience their temperature-regulating properties.

Return Policies: While some online mattress companies offer generous trial periods, physically trying out a mattress in-store provides a more immediate assessment. Many mattress stores also offer comfort guarantees, allowing you to exchange or return the mattress if it doesn’t meet your expectations.

Mattress Store Return and Exchange Policies

Understanding the return and exchange policies of a mattress store is crucial for a stress-free shopping experience. It’s essential to know what options you have in case you are not satisfied with your purchase or encounter any issues with the mattress. Here are some key points to consider:

Trial Period: Many mattress stores offer a trial period during which you can sleep on the mattress for a specified number of nights. If you’re not happy with the mattress within this period, you can return or exchange it for a different model.

Return Fees: Check if the store charges any fees for returns or exchanges. Some stores may have restocking fees, which can affect the total refund amount.

Warranty: Understand the mattress warranty and what it covers. A warranty typically protects against manufacturing defects and abnormal wear, but it’s essential to know the specific terms and conditions.

Return Window: Find out the timeframe within which you can initiate a return or exchange. Different stores may have varying policies regarding the return window.

Condition Requirements: Ensure that you are aware of any condition requirements for returns or exchanges. Some stores may require the mattress to be in its original condition, while others may accept lightly used mattresses.

Communication: If you encounter any issues with your mattress, reach out to the store promptly. Most reputable mattress stores are willing to work with customers to address any concerns and find a suitable resolution.

How to Find the Best Deals on Mattresses

Investing in a quality mattress doesn’t necessarily mean breaking the bank. With some research and smart shopping tactics, you can find great deals on mattresses. Here are some tips to help you save money:

Seasonal Sales: Keep an eye out for seasonal sales events like Black Friday, Cyber Monday, and holidays. Many mattress stores offer significant discounts during these periods.

Clearance Sales: Check for clearance sales or floor model discounts at mattress stores. Floor models are display mattresses that may be sold at a lower price, offering an excellent value for a slightly used mattress.

Negotiation: Don’t be afraid to negotiate the price at mattress stores. In some cases, sales representatives have the authority to offer discounts or throw in free accessories to make the deal more enticing.

Package Deals: Some mattress stores offer package deals, bundling accessories like pillows, sheets, or mattress protectors with the mattress. These packages can provide added value and savings.

Online Promotions: If you’re comfortable purchasing a mattress online, look for online-exclusive deals and promotional codes. Many online mattress retailers offer discounts and promotions to attract customers.

Subscribe to Newsletters: Sign up for newsletters or follow mattress stores on social media platforms to stay updated on their latest promotions and deals.

By combining these strategies and being patient, you can find a high-quality mattress at a reasonable price, ensuring a great night’s sleep without breaking the bank.

Mattress Store Financing Options

If purchasing a mattress outright is not within your immediate budget, don’t worry; many mattress stores offer financing options to help you spread out the cost over time. Here are some common financing options available at mattress stores:

Store Financing: Many mattress retailers partner with financial institutions to offer special financing plans. These plans often come with low or no interest for a specific promotional period, typically ranging from 6 to 24 months. It’s essential to understand the terms and conditions of the financing offer, including the interest rate that applies after the promotional period ends.

Credit Cards: Some credit cards offer promotional financing on purchases, including mattresses. If you have a credit card with a promotional financing offer, using it to buy a mattress can be an effective way to pay for it over time without incurring interest charges.

Personal Loans: If you prefer not to use store financing or credit cards, you can explore personal loans from banks or credit unions. Personal loans generally have fixed interest rates and terms, allowing you to make fixed monthly payments until the loan is repaid.

Layaway: Some mattress stores offer layaway options, allowing you to reserve the mattress and pay for it in installments over a specified period. This option can be helpful if you want to secure a particular mattress without committing to financing or immediate payment.

Before opting for any financing option, be sure to read and understand the terms and conditions, including interest rates, repayment schedules, and any additional fees or charges. Assess your budget and financial situation to determine the most suitable financing option for you.

Mattress Store Delivery and Setup Process

After selecting your ideal mattress, the next step is arranging for delivery and setup. Here’s what you need to know about the delivery and setup process:

Delivery Cost: Inquire about any delivery fees or charges associated with the mattress delivery. Some stores offer free delivery within a certain radius, while others may charge a nominal fee.

Delivery Window: Check with the mattress store for a specific delivery window. Knowing when to expect the delivery can help you plan your day accordingly and ensure someone is home to receive the mattress.

Setup Services: Some mattress stores offer setup services for an additional fee. Professional setup ensures that the mattress is placed correctly and eliminates the need for you to handle heavy lifting or assembly.

Inspection and Testing: Upon delivery, inspect the mattress for any damages or defects. Most reputable mattress stores will allow you to test the mattress for a brief period to ensure it meets your expectations.

Mattress Unpacking: If your mattress arrives compressed and rolled, ask the delivery team about the unpacking process. It may take a few hours or even a day for the mattress to fully expand and regain its original shape.

Old Mattress Removal: If you’re replacing an old mattress, check if the store offers mattress removal services. Some stores may remove your old mattress for a small fee or as part of a delivery package.

By understanding the delivery and setup process, you can ensure a smooth and hassle-free experience, allowing you to enjoy your new mattress to its fullest potential.


1. Can I return a mattress if I don’t find it comfortable?

Yes, many mattress stores offer trial periods during which you can sleep on the mattress and determine if it suits your needs. If you’re not satisfied with the mattress within the trial period, you can usually return or exchange it for a different model.

2. What’s the difference between memory foam and innerspring mattresses?

The primary difference lies in the materials and support systems. Memory foam mattresses are made from viscoelastic foam that contours to the body, providing excellent pressure relief. Innerspring mattresses, on the other hand, have a coil support system, offering a more traditional bouncy feel.

3. Is a firmer mattress better for back pain?

Not necessarily. The ideal firmness level for back pain varies from person to person. Some individuals find relief on a firmer mattress, while others prefer a medium or softer option. It’s essential to choose a mattress that supports your body’s natural alignment and provides comfort for your unique needs.

4. How often should I replace my mattress?

The lifespan of a mattress depends on several factors, such as the quality of materials and how well it’s maintained. On average, mattresses can last between 7 to 10 years. Signs that you may need a new mattress include sagging, loss of support, and visible wear.

5. Are latex mattresses suitable for allergies?

Yes, latex mattresses are naturally hypoallergenic and resistant to dust mites and mold. They are an excellent option for individuals with allergies or asthma.

6. Do mattress stores offer price matching?

Some mattress stores may offer price matching policies, where they match or beat the price of a competitor’s mattress. It’s worth asking the store about their price matching policy if you find the same mattress at a lower price elsewhere.

7. Can I negotiate the price of a mattress?

Yes, in many cases, you can negotiate the price of a mattress, especially at mattress stores with sales representatives. It’s always worth asking if there’s room for negotiation or if any discounts are available.

8. What is the best mattress for hot sleepers?

For hot sleepers, mattresses with good airflow and temperature-regulating properties are ideal. Look for mattresses with cooling gel-infused memory foam or latex, as these materials help dissipate heat and keep you comfortable throughout the night.

9. Do all mattress stores offer financing options?

Not all mattress stores offer financing options, but many do. It’s a good idea to inquire about available financing plans and their terms if you’re considering this option.

10. Should I buy a mattress online or in-store?

Both options have their advantages. Buying online offers convenience and often comes with generous trial periods and hassle-free returns. On the other hand, buying in-store allows you to try out different mattresses in person before making a decision. Consider your preferences and needs to determine which option suits you best.


In conclusion, purchasing a new mattress is a significant decision that can greatly impact your sleep quality and overall well-being. With the wide array of options available at mattress stores, it’s essential to understand your needs, preferences, and budget before making a choice. This comprehensive FAQ guide has covered the most common questions people have when shopping for a mattress.

When choosing a mattress, consider factors like your sleeping position, the type of mattress, firmness level, and budget. Understanding the different mattress types, including memory foam, innerspring, latex, hybrid, and adjustable air mattresses, can help you make an informed decision based on your specific sleep needs.

The mattress size guide provides a clear overview of the various mattress sizes available and their suitability for different individuals or couples. Maintaining and caring for your mattress is crucial to extend its lifespan and ensure a hygienic sleep environment. Use a mattress protector, rotate the mattress regularly, and avoid excessive bending or jumping on the bed to preserve its quality.

One of the most vital aspects of buying a mattress is trying it out before making a purchase. Visiting a mattress store allows you to test different mattresses and assess their comfort and support. Pay attention to store return and exchange policies, warranty coverage, and any associated fees to avoid any potential post-purchase issues.

To find the best deals on mattresses, keep an eye on seasonal sales, clearance events, and online promotions. Don’t hesitate to negotiate with sales representatives or inquire about package deals that may offer additional savings.

For those who need financial flexibility, mattress store financing options, credit card promotions, personal loans, or layaway plans can be viable solutions.

Lastly, understanding the mattress store’s delivery and setup process ensures a smooth experience from purchase to installation. Inspect the mattress upon delivery and take advantage of setup services if available.

Overall, by following the tips and information provided in this guide, you can approach your mattress shopping experience with confidence and find the perfect mattress to support restful and rejuvenating sleep for years to come.


Mattress Pros

Mattress store

11160 Washington Blvd, Culver City, CA 90232, United States


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